Your order desk never sleeps. Neither should your growth.
Tam Tran Digital builds AI workforces for manufacturing facilities. Trained employees answer every call, qualify every RFQ, and follow up on every quote, so no order is ever lost to a voicemail again.
Incoming call
Midwest Fabrication Co.
Update logged · PO #48213
Ships Thursday from Dayton plant
Your shop isn't losing customers to bad parts. It's losing them to the phone.
Most shops are booked solid, and still bleeding revenue at the order desk. Here's what's happening while your team is focused on the floor.
1 in 3
calls go unanswered
Your office team is juggling POs, vendor calls, and production issues. Every ring during a shift change is a buyer calling a competitor shop instead.
58%
of quotes never get a follow-up
Sales reps get pulled onto the floor or into vendor calls, and RFQs sent last week go cold. Quoted work that never gets a follow-up rarely turns into a PO.
6pm to 6am
the phones go to voicemail
Second and third shift questions, rush order requests, and supplier calls still come in after the office closes, going straight to a voicemail nobody checks until morning.
$40k+
in annual turnover cost per hire
Hiring and retraining order desk staff to handle phones, quoting, and follow-ups is expensive, and the role burns people out fast.
Four AI employees. Zero sick days, zero turnover.
We don't sell you a chatbot. We deploy a trained team that works your phones, quoting, and order follow-ups, built specifically around how your shop runs.
The Order Desk Rep
Answers every call in under 2 rings
Greets callers in your company's voice, answers questions on lead times, pricing, and order status, and routes urgent production issues straight to your team, 24 hours a day.
- Answers 24/7, no hold music
- Speaks fluently about your products & lead times
- Escalates urgent production issues instantly
The Quote Scheduler
Keeps RFQs moving without the back and forth
Logs new RFQs, checks with the right estimator or sales rep, and schedules the follow-up call, synced directly to your CRM or ERP.
- Logs RFQs straight into your CRM/ERP
- Routes quotes to the right rep
- Confirms follow-up times via text and email
The Follow-Up Agent
Turns one quote into a repeat customer
Sends quote follow-ups, shipping and order status updates, and review requests, automatically, without anyone picking up the phone.
- Chases cold quotes with smart follow-ups
- Sends shipping & order status updates
- Requests reviews after on-time delivery
The Intake Assistant
Gets new orders ready before production starts
Collects specs, drawings, quantities, and PO details ahead of the job, so your team spends time on production, not paperwork.
- Pre-fills PO and spec details
- Flags missing drawings or specs early
- Hands off a clean job packet to your team
Plugs into the ERP and CRM you already run
Don't see yours listed? We connect to most cloud-based ERP and CRM platforms within a week.
NetSuite
Order status, inventory, and customer records sync in both directions, no double entry.
SAP Business One
RFQs, POs, and customer history flow straight into the records your team already opens.
Epicor
Scheduling and intake data write directly into existing job records.
Fishbowl
Order quantities and shipping dates stay accurate without manual entry.
Odoo
Customer messaging and quote confirmations sync automatically.
QuickBooks Enterprise
Follow-ups and invoices pull directly from existing customer records.
From first call to fully staffed in 2 to 3 weeks
We map your call and quoting flow
We study how your shop actually runs: call volume, order types, your ERP or CRM, and where customers fall through the cracks.
We train your AI workforce
Your Order Desk Rep, Quote Scheduler, and Follow-Up Agent are configured on your products, pricing, and tone of voice, then connected to your systems.
We run it alongside your team
Every call and quoting flow is tested against real scenarios, including rush orders, PO changes, and production questions, before it ever reaches a customer.
We monitor, tune, and report monthly
You get a live dashboard of calls handled, quotes followed up, and hours saved, plus ongoing tuning as your shop's needs change.
Your customer data stays exactly as protected as it is today
Your order desk already handles sensitive customer, pricing, and order information every day. Your AI workforce is held to the same standard, with the controls to prove it.
Encrypted in transit and at rest
Call recordings, transcripts, and order records are encrypted end-to-end and stored on audited infrastructure, never sent over an open line.
Role-based access controls
Only approved staff can view call logs, transcripts, or customer details. Every permission is scoped by role and reviewed with you at rollout.
Complete audit logging
Every call, quote, and follow-up is logged and timestamped, so you always know exactly what your AI workforce did and when.
Your data stays yours
Customer and pricing information is never used to train shared models or shared with other facilities on the platform.
Numbers your ops manager will actually enjoy reporting.
Figures reflect typical ranges reported by manufacturers within 90 days of launch and vary by shop size and call volume.
100%
of calls answered
including nights & weekends
+22%
more quotes converted
typical after 90 days
15+ hrs
saved per week
across order desk staff
-35%
fewer cold quotes
from automated follow-ups
Before you book a call
Answers to what most shop owners ask before bringing on an AI workforce.
See exactly what a missed call is costing your shop.
Book a free, no-pressure audit with Tam Tran Digital. We'll walk through your current call and quoting flow and show you where an AI workforce would pay for itself.
- A full breakdown of your current call and quoting flow
- An estimate of missed calls and cold-quote revenue
- A custom rollout plan for your shop's AI workforce
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